Welcome to the wonderful world of Lunacy!
We want to make you’re shopping experience as pleasurable and as carefree as possible. Here are some typical questions that are asked by our customers. However you can always drop us a line on firstname.lastname@example.org or better still you can ring us during shop hours on 01639 895735 and we will be more than happy to help you! Wishing you a flamingotastic day and most importantly HAPPY SHOPPING!
Lunacy – MAD ABOUT FASHION & CRAZY on CUSTOMER CARE.
Q. What payment methods do you accept?
Presently we accept payment via paypal and card payment only.
Q. Can I amend an existing order?
As soon as we receive an order, we aim to despatch the items very quickly. Therefore if you would like to amend anything you can attempt to ring us on 01639 895735 (during our opening hours) and if we can we will make the amendments and assist you all that we can. Alternatively you can process a second order and note changes in the additional comment box. We will do our uttermost to adhere to your changes but this cannot be guaranteed and therefore we are not liable.
Q. When do you charge me?
Your card will be debited straight away. It might take a few days to show on your account. If you decide to ring us on a mail order basis, again your card is charged straight away. Then at the point of despatch you will receive an email confirming your order and confirming its dispatch.
Whilst we aim to send your entire order in one parcel, this is not always possible. If we do have to make more that one shipment, postage will only be charged on first shipment but we will charge you for said items altogether when order is originally placed.
Q. When can I expect to receive my delivery?
Please see our delivery chart for prices and approx dates, under our delivery and returns page. In relation to international delivery, this can vary greatly dependent on the destination. We will also send you an email confirmation with a tracking reference so you can refer to that as well as contacting us via email or phone if you would like to check up on this.
Q. I’ve received an email from you, what does it mean?
If you have received an email from Lunacy it could be for one of the following reasons.
When you shop with us online, you will receive an email to confirm that order has been placed. This allows you the chance to check what you have ordered was correct.
At the point we despatch your order (if you have supplied us with an email address) we will send you a despatch confirmation email. This email confirms the method and content of your shop. If an item is not shown in that email, then it will be despatched separately. This email will also contain detailed tracking information.
General Communication Regarding Your Order
Depending on the individual circumstances of your order (such as how and when it was placed, and its content) you may receive additional emails from us. If you do receive such an email, then we are attempting to let you know something important about an open order that we are processing for you, or a refund. We hope you understand that by sending such emails, we are trying to minimise any delays that may have occurred with your order.
From time to time, we at Lunacy like to offer its customers a chance to receive something special, a promotion or to let you know about any news and events both online and in store. You will not receive such mailings unless you have indicated to us that you are happy to do so. If you believe you may have received such an email in error, please contact us by clicking here and we will remove your email address from our mailing list.
Q. I’d like to exchange an item, how can I do this?
You can send the item/s back to us for exchange. Simply follow our policy on Returns and exchange.
Q. I’ve received a faulty item, what can I do?
We’re sorry to hear there’s been a problem with your purchase from Lunacy. We want to rectify this for you as soon as possible. Therefore please contact us and follow our step by step guide under our returns and exchange section.
Q. Are my details safe when shopping on your site?
If you elect to order online, we will ask you to enter your card details as part of the ordering process. These details are encrypted using a SSL secure server before sending and are only ever stored in this encrypted format.