1. Delivery Information
2. Making Returns
3. Refunds
4. How to return items
   
   

Delivery Information:

You have 5 choices:

• Shop Pick up
  If you live local to us, you can choose to collect your item instead of paying for delivery. This ensures you busy ladies access 24/7 into the land of lunacy and enables you to pick the best of the best, first! To choose this option at checkout click on box for shop pick up.
  
  
• PO Boxes
  Sorry but we can’t deliver to PO Box addresses in the UK or International.
  
  
• Next day delivery (UK ONLY)
  If orders are placed by 12pm midday Monday to Friday only. We deliver to all UK. Lunacy classes all UK as being England, Northern Ireland, Wales, Scotland highlands and Islands. All are provided Stock availability. Should this not be the case, the item will either already be noted **Temporary Out of Stock** or an email will be sent to advise.
  
  
• 1st Class (UK ONLY)
  Our recommended postage! Delivered to all UK, England, Northern Ireland, Wales, Scotland Highlands and Islands. All are provided stock availability.
  
  
• International Delivery
  International deliveries are available for the following countries only: Australia, austria, Belgium, Canada, Czech Republic, Denmark, Finland, France, Germany, Ireland, Italy, Luxembourg, Netherlands, New Zealand, Spain, Sweden, UK, USA. (Please create an account in order to view your shipping costs)

• Where do you deliver?
  We deliver to all of the UK, Europe, USA, Canada, Australia & New Zealand.
  (Create an account to view shipping costs). Lunacy boutique classes all of UK as England, Wales, Northern Ireland, Scotland highlands and Islands only.
  
  
• Cost of delivery?
  Costs of Delivery? – The delivery costs are calculated by the items weight. So you can work this out before purchasing, click the “Add to shopping bag” next to the product and delivery costs will be available on the shopping bag page.
  

• Out of stock items
  @ Lunacy we like to keep things exclusive so we limit the sizes to two per size! However, we understand that you might really, really love an item that has sold out in your size. So, for this reason you can still purchase the item and we can order it in especially for you! Please allow 14 days for out of stock items. We will also confirm via email should there be any delays etc. as our stock is sourced worldwide
  
  
• Will I have to sign for my delivery?
  Mostly yes. This will be detailed at the checkout. If you cannot sign you can write in the request/comments box that you would like to send to a different address, or leave with a neighbour. However, if you do not request this the postman/deliver driver may leave at a neighbouring house or leave at the head post depot in your town. Either way a card will be left to advise you.
  
  
• Parcel Tracking
  All recorded and next day deliveries will come with full parcel tracking facilities. We will email your tracking number via email when your item or items have been dispatched. You can trace via your account once you have logged in or you can trace on the Royal Mail's website using their trackandtrace tool.
  
  
  

Returns

@ Lunacy we appreciate that buying over the internet has its problems too! We ensure that your shopping with us is problem free! Should you not like your purchase when received or it does not fit you properly or it is faulty we can refund or exchange up to 7 working days starting the day after the delivery of your item.

Before returning an item please email us using this form. Faulty or damaged items must be reported withing 7 days of receiving your order.

Underwear, earrings and other such jewellery plus any item that is stated on the product's description cannot be returned for hygiene purposes. Therefore if you would like to ask any further questions before buying please feel free to either email us at OR ring us on either 01639 895735/02920 231500 and we will be more than happy to help you.

P&P costs will be refunded on faulty or damaged items.

Refunds

How to return items

We must be notified via email, post or called on customer services number to (Which can be found on the help & customer services page) within the 7 working days starting the day after the delivery of your item. Otherwise a refund cannot be permitted and exchange cannot be guaranteed.

Please return the item/s together with the delivery note/invoice, write on the note/invoice the reason for returning. We would advise you either return guaranteed delivery or get proof of postage free from your local post office.

The returned item must be returned back to us in the same state as when reached you. Lunacy’s definition of same state is that it must be unworn or unused and have all labels attached.