Customer Services - Lunacy Clothing Boutique

Customer Services

For all enquiries please use the following methods of contacting us:

Telephone - 01639 895735 (Port Talbot) & 02920 231500 (Cardiff)
Email – 48hrs (although we do our utter best to reply as soon as we can.) email us

Lunacy (Port Talbot)
Shop 6, Royal Buildings
Port Talbot
S. Wales
SA13 1DN

Lunacy (Cardiff)
4-6 High St Arcade
Cardiff
CF10 1BB

What is your refund policy?

We appreciate that, on the rare occasion, the item you have purchased you may not like it on you, it may be faulty or simply that you have changed your Mind. This is not a problem, Simply return the item unworn with the sales receipt tags attached.

You have 7 working days starting the day after delivery to return items to us. This does not effect your statuory rights. Please read our Terms and Conditions.

When returning we would advise you to obtain proof of posting (Free from your post office).

How much is postage and packaging?

Delivery is worked out by weight. You can work this out before purchasing, click the “Add to shopping bag” next to the product, as well as adding this bag it will give you options for delivery and costs.

Will you be getting any more items in stock?

Should an item by noted as **Out of Stock** we only do reorders should there be a demand. Shortly after the item will appear out of stock it will be taken off our website. We do this as we like to provide exclusivity of items, however we do keep the items on the website for a limited time afterwards as we have a quick turnover of stock & appreciate you are very busy ladies, so you may just miss something that you would have really liked! So please do ask about out of stock items or even purchase them and we will contact you via email to advise you of a timescale. Please be aware at times it will not be possible to reorder an out of stock item for you in this event we will notify within 7 days and refund monies taken, unless an exchange is preferable.

What payment methods do you accept?

All major credit and debit cards and American Express. Our site is secured by COMMODO, so you can purchase safely although if you do prefer we can always do mail order by ringing 01639 895735 or 02920 231500 btwn the hours of 10am to 5.30pm Tuesdays to Saturdays and 12.30pm.

Should I purchase an item and it later comes in sale, will I get reimbursed the difference?

These cases will be rare due to the limit of items and sizes we have in, however should this arise no refund will be given. We do not know in advance which items will be in sale therefore no refund or any advanced notice can be given.